General conditions of sale (The Inner Lab)

Article 1: Scope of Application These general conditions apply to all purchases made through the websites of The Inner Lab. By placing an order, the customer accepts these conditions in full.

Article 2: Provider Dr. Svetlana Nikolić Poligenis · The Inner Lab · Talstraße 14, 40217 Düsseldorf, Germany · info@innerlabacademy.com · Tel: +49 152 29212485

Article 3: Eligibility Services are available to persons aged 18 or over who are legally capable of entering into a binding agreement.

Article 4: Contract & Prices A contract is concluded upon successful payment. All prices are in euros (€). In accordance with §19 UStG (Kleinunternehmerregelung), no VAT is charged.

Article 5: Payment Payments are processed securely via Stripe and PayPal. Payment card details are not stored by The Inner Lab.

Article 6: Digital Content & Right of Withdrawal For digital products delivered immediately, the 14-day withdrawal right expires upon delivery, provided the customer has expressly consented to immediate access and acknowledged the loss of their withdrawal right at checkout (§356 Abs. 5 BGB).

Article 7: Refund Policy Digital products (Fragmentation Blueprint, Molecular Masterclass): no refund once access is granted. Live workshops: full refund if cancelled 14+ days before; 50% refund or transfer 7–13 days before; transfer only under 7 days. 12-Week Programme: non-refundable once first session is conducted; Commitment Guarantee applies (see full Terms of Service).

Article 8: Intellectual Property All content, frameworks, and materials are protected by German copyright law. The MI²™ and Molecular Identity Integration Model™ are trademarks of Dr. Svetlana Nikolić Poligenis. Reproduction or commercial use without prior written consent is prohibited.

Article 9: Liability Content is provided without guarantee of specific results. The Inner Lab is not liable for decisions made based on provided information or technical interruptions beyond reasonable control.

Article 10: Data Protection Personal data is processed in accordance with GDPR. Full details in the Privacy Policy at www.innerlabacademy.com.

Article 11: Applicable Law These conditions are governed by the laws of the Federal Republic of Germany. Place of jurisdiction: Düsseldorf.